Help Scout: Shared Inbox, Help Center, & Live Chat Software

Help Scout is a cloud-based help desk solution that helps small businesses and teams manage their customer relationships. It is a unique service that will be useful to many clients and companies. Help Scout Company is one of the best email marketing tools available on the market today. With it, you can take your work with clients to a new and better level. More than 12,000 companies around the world use the services of Help Scout. They help improve companies’ performance and make them really appealing to their customers.

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About Help Scout

Why do you need Help Scout?

Help Scout helps you get your email inbox up and running. Help Scout itself is very powerful and easy to use. With its familiar interface, your team can start responding to emails in minutes. Plus, get access to the organization, automation, and collaboration tools to make your job easier. With the help of Help Scout company, you can:

  • manage a shared inbox;
  • create multiple mailboxes;
  • automate repetitive tasks;
  • easily create reports;
  • provide support for customers;
  • connect the tools you already use;
  • provide live chat support;
  • monitor customer happiness;
  • make your website more useful.

Next, we describe in detail the most popular Help Scout services.

Shared inbox

Bring your team’s email into a shared inbox to work together, boost productivity, and build meaningful relationships.

Live chat 

Provide live chat support, make it easy for customers to find your help center articles, or do both — all from the same tool.


Help Scout Workflows keep you on top of the queue as your volume increases. Use them to automate repetitive tasks and keep response time low.

Help Scout integrations

Help Scout integrates with a vast number of apps and platforms. Using integrations, you can connect Help Scout to your favorite programs that you are used to operating in your work.

Speaking of the benefits of Help Scout, it is a modern and efficient solution for you, whether you are a representative of a large company or a small business. However, Help Scout has its own inbox management platform, so it may take you a while to get used to using it.

Who can use Help Scout?

If you're developing your email marketing strategies and working to improve customer support, then Help Scout is the perfect solution. And it doesn’t matter what field you work in because using the best cold outreach tools is essential for every company, and Help Scout is ready to assist with it.

Help Scout features

A huge number of companies around the world trust Help Scout. And it is not surprising, considering this Help Scout’s basic features:

  • modern;
  • multifunctional;
  • efficient;
  • reliable.

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Help Scout pros and cons

If you are looking for a program that will help you improve customer satisfaction and compare different solutions, we have prepared Help Scout company’s pros and cons for you. So it will be clearly easier for you to draw a conclusion about this tool.

Help Scout pros:

  • Help Scout is a modern tool that is convenient and easy to use.
  • You can use Help Scout on your mobile devices because they have a mobile app.
  • Help Scout has a huge number of services and features, their customers are delighted with it.
  • Help Scout offers free trials, so you can try their product for free.
  • The Help Scout support team works great, and you can always contact them.

Help Scout cons:

  • Help Scout runs on its own platform, so it takes time to get used to it.
  • The Docs section is a bit outdated and doesn't support all keyboard shortcuts in use.
  • It’s impossible to merge emails from different email addresses that even have the same domain.
  • Some users complain about problems with the mobile app.

Help Scout pricing

Luckily, all information about Help Scout prices is available on their official website. Help Scout Company offers annual and monthly subscriptions.

In annual and monthly subscriptions, Standard and Plus service packages are available. The Standard package with a monthly subscription has a price of $25 per user. The Plus package is more advanced and costs $40. With an annual subscription, prices are lower, and you save 20%. In addition, if you have chosen an annual subscription, the Company package that provides personalized service and enterprise security for large teams also becomes available to you. And its price is $60 per user.

As for the free trial, it is available for the Standard and Plus packages.

Help Scout support

Help Scout has well-established customer support. Using Scout support, you can submit your question to the help desk. Also, Help Scout has Help Docs, where you can find answers to the most common questions about the services.


Reading the user Scout reviews, we have made some conclusions about the tool, collected the most important information, and highlighted the main pros and cons of this service.

Concluding, we can say again that Help Scout is a great tool that can help you improve the customer's happiness. Help Scout is a unique tool and is trusted by a huge number of people around the world.